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August Tea Sale: Save 15% on All Tea Pots & Accessories Automatically - CLICK FOR DETAILS
August Tea Sale: Save 15% on All Tea Pots & Accessories Automatically - CLICK FOR DETAILS

Shipping

Shipping Charges are Capped at 10% or 15% of Your Order Value!!

“Please Note The Details Here”

Shipping Policy

1)  Orders shipped by UPS Ground:

15% of the value of the order for orders under $1,000

10% of the value of the order for orders over $1,000

(Value of the order is before discounts or specials)

2) Orders shipped UPS Expedited (air) or USPS:

Standard rates as set by the carrier

3) Orders shipped by freight carrier (pallets):

Discounts of 60% from the carrier’s published rates

Terms Of Sale

1.       Products are offered for resale only.

2.       Upon approval, orders will be shipped with net 30 days term.

3.       Back ordered items will be noted on your invoice. Prior to shipping we will contact you.

4.       Prices are subject to change without notice.

5.       Past due invoices are subject to a monthly finance charge of 1% per month. All collection charges are the responsibility of the customer.

Return Policy

-Most items sold by China Star (The Original Source) can be returned within 15 days for a full refund. If the return is a result of our error, we will pay the shipping cost.

-Items returned without a prior authorization and/or without a RA number may be subject to a $15.00 charge.

-Damaged Items: Full refund within 15 days of delivery – many carries elect to inspect damaged merchandise and the original packaging (mast carton and/or inner carton). Claims will not be honored if the merchandise is not available for inspection. Do not return damaged items, we will arrange to pick up.

-Defective Items: Full refund within 15 days of delivery. We will pay the return shipping cost if applicable.

-Incorrect Items: Full refund within 15 days of delivery. We will pay the return shipping cost if applicable.

Partial refunds may be issued for the following:

    -          Items returned more than 15 days after delivery

    -          Items not in their original condition

    -          Items returned without prior authorization and/or RA number

- No refunds or exchanges for closeouts, discontinued, personalized or specially priced merchandise.